5-7 days after you've placed an order, you'll be informed of your tracking number, which you'll find in your e-mail.
What are the following steps?
You can click this link,, to become familiar with the details of your order. We offer several formats of tracking numbers depending on the selected shipping provider. For your convenience and safety, you should go to the site that helps track your package. Then you enter your code and check the courier delivery method.


1. Why do I face problems tracking my order?

Kindly let us know if you have filled in the correct tracking number and chosen the necessary site for finding your parcel. If you have done the right thing, please contact us by e-mail:

2. I've got the tracking procedure right, but I fail to pull up my order. Why?

As a rule, the major reason for this problem is the lack of relevant information provided by the shipping service. Would you be so kind to track your order again? In 3 to 5 days after your parcel's shipping date, your tracking information should be available.

3. What shall I do next in case I don't receive my order on time?

In case your parcel is not delivered within a 30-day period since your shipping date, please get in touch with us by e-mail:
We'll make sure to check out your order details and resolve the problem with tracking your package.